Frequently Asked Questions
Your guide to premium audio and smart home electronics.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do all electronics from SKY by Gramophone come with a warranty?
Yes, all products are 100% authentic and come with full manufacturer warranties. We are an authorized dealer for every brand we carry.
What is your return policy for high-end audio equipment?
We offer a 30-day return policy on most items. Products must be in original, like-new condition with all packaging and accessories included.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Do you offer professional installation or setup assistance?
As part of the Gramophone family, we offer expert technical support. For complex home theater or smart home installations, please contact our concierge team.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal and Apple Pay.